Last Updated: 08/13/2025

We’re here to help with orders, returns, product questions, and anything else you need.

Get in Touch

  • Email: [email protected]
    Best for: order changes, returns, product questions
    Response time: within 24 business hours

  • Phone: +1 (415) 555-0198
    Hours: Mon–Fri, 9:00 AM–6:00 PM PT

  • Mailing Address:
    Rostemes
    1234 Market Street, San Francisco, CA 94103, USA

Business Hours (PT)

  • Mon–Fri: 9:00 AM – 6:00 PM

  • Sat–Sun & U.S. Holidays: Closed

Contact Form (suggested fields)

  • Full Name

  • Email Address

  • Order Number (if applicable)

  • Topic (Order Issue, Return/Refund, Product Question, Shipping, Other)

  • Message

  • File Upload (optional: photos/receipts)

Quick Help

  • Order Status: Check your shipment email for a tracking number or contact us with your order #.

  • Returns: Email [email protected] within 14 days of delivery. Items must be unused, in original packaging with tags.

  • Damaged/Incorrect Items: Contact us within 48 hours with photos and your order # for a replacement or refund.

  • Shipping Info: Standard (5–7 business days), Express (2–3 business days). International available to selected countries.

Wholesale & Partnerships

For bulk orders, collaborations, or media: [email protected] (or route via [email protected] if you prefer one inbox).