Last Updated: 08/13/2025

At Rostemes, our goal is to make your shopping experience as smooth as possible — from browsing to checkout, delivery, and after-sales support. Below you’ll find key information on orders, shipping, returns, and how to contact us.

1. Placing an Order

  • Browse our handbags, backpacks, and accessories.

  • Click Add to Cart and proceed to checkout.

  • Orders are processed within 1–2 business days after payment confirmation.

  • You can change or cancel your order within 12 hours by contacting us at [email protected].

2. Shipping & Delivery

  • Standard Shipping (USA): 5–7 business days – $9.95 or Free on orders over $150.

  • Express Shipping (USA): 2–3 business days – $24.95.

  • International Shipping: 7–15 business days – Rates vary.

  • Tracking details will be emailed once your order ships.

3. Returns & Refunds

  • Return requests must be made within 14 days of delivery.

  • Items must be unused, unworn, and in original packaging with all tags attached.

  • Non-returnable items include final sale products, customized items, and gift cards.

  • Customers are responsible for return shipping costs unless the product is defective or we made an error.

  • Refunds are processed within 7–10 business days after inspection.

4. Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 48 hours with photos and your order number. We will arrange a replacement or refund.

5. Product Information

  • We aim to display product colors and details as accurately as possible, but variations may occur depending on your device.

  • All items are carefully packaged to ensure safe delivery.

6. Contact Us

We’re here to help with any questions about your order, product recommendations, or policy details.

  • Email: [email protected]

  • Phone: +1 (415) 555-0198

  • Address: 1234 Market Street, San Francisco, CA 94103, USA