Last Updated: 08/13/2025

Welcome to the Rostemes FAQ page! Here you’ll find quick answers to our most common customer questions about orders, shipping, returns, and products.

1. Orders & Payments

Q: How do I place an order?
A: Simply browse our products, click “Add to Cart,” and follow the checkout steps.

Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, and other secure payment gateways.

Q: Can I change or cancel my order?
A: Yes, within 12 hours of placing the order. Contact us at [email protected] immediately.

2. Shipping & Delivery

Q: How long will delivery take?
A:

  • Standard Shipping (USA): 5–7 business days

  • Express Shipping (USA): 2–3 business days

  • International Shipping: 7–15 business days

Q: Do you ship internationally?
A: Yes, to selected countries. Shipping rates are calculated at checkout.

Q: How can I track my order?
A: You will receive a tracking number by email once your order ships.

3. Returns & Refunds

Q: What is your return policy?
A: You can return items within 14 days if they are unused, unworn, and in original packaging.

Q: How do I return an item?
A: Email us at [email protected] with your order number and reason for return. We’ll provide instructions.

Q: Who pays for return shipping?
A: Customers are responsible unless the item is defective or we made an error.

4. Products

Q: Are your product photos accurate?
A: Yes, we aim to display colors and details as accurately as possible, but slight variations may occur due to monitor settings.

Q: Do you offer gift wrapping?
A: Currently, we do not offer gift wrapping, but all products are carefully packaged.

5. Contact & Support

Q: How can I contact you?
A:

  • Email: [email protected]

  • Phone: +1 (415) 555-0198

  • Address: 1234 Market Street, San Francisco, CA 94103, USA